General terms and conditions (GTC) of Biotka

Scope
These General Terms and Conditions (GTC) apply to all orders placed through our online shop. By placing an order, you agree to these terms and conditions.

2nd contract partner
The purchase agreement is with Biotka, Narvikweg 9C, 9723TV Groningen, the Netherlands.

3. offer and conclusion of the contract

3.1 The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to order.

3.2 By clicking on the order button, you place a binding order for the goods in the shopping cart. The confirmation of receipt of the order together with the acceptance of the order is sent immediately after the order is sent via an automated e-mail. This e-mail confirmation concludes the purchase contract.

Prices and shipping costs
4.1 The prices listed on the product pages include statutory VAT and other price components.
4.2 In addition to the listed prices, we charge shipping costs for delivery. Shipping costs are clearly indicated on the product pages, in the shopping basket and on the order page.

5th delivery
5.1 Delivery takes place only within Germany and Belgium.
5.2 Unless otherwise stated in the quotation, the delivery time is 1-3 working days.

Payment
6.1 Payment can be made in advance, by credit card or PayPal.
6.2 If you choose to pay in advance, we will give you our bank details in the order confirmation and we will deliver the goods upon receipt of payment.

7. retention of title
The goods remain our property until full payment has been made.

Right of cancellation
8.1 Consumers have a right of withdrawal of fourteen days.
8.2 The right of withdrawal does not apply to products that are specially manufactured according to the customer’s requirements or that are clearly tailored to personal needs.
8.3 To exercise the right of cancellation, you must inform us (Biotka, Narvikweg 9C, 9723TV Groningen, the Netherlands, e-mail: info@biotka.de) of your decision to cancel this contract by a clear statement (e.g. a letter by post or e-mail).

9 Consequences of Cancellation
If you revoke this contract, we will refund to you all payments we have received from you, including the cost of delivery (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are notified of your decision to revoke this contract.

10. transport damage
If goods are delivered with obvious transport damage, complain to the delivery person as soon as possible and contact us immediately.

11 Warranty and Guarantee
Statutory liability for defects applies. Information on any additional warranties and their exact terms can be found with the product and on special information pages in the online shop.

12. Liability
We are unlimitedly liable for intent and gross negligence. We are liable for simple negligence only in the case of a breach of an essential contractual obligation (cardinal obligation), the fulfillment of which is essential for the proper execution of the contract and on the compliance with which the contractual partner may regularly rely.

13. dispute resolution
[https://ec .europa.eu/consumers/odr /]The European Commission provides an online dispute resolution (OS) platform, which you can find here: (https://ec.europa.eu/consumers/odr/). We are not obliged or willing to participate in any dispute resolution procedure before a consumer arbitration board.

14. final provisions
If any provision of these General Terms and Conditions is invalid, the rest of the contract remains valid. The relevant legal provisions shall apply in place of the invalid provision.